Contact the Social Insurance Number (SIN) Program

Apply, update, or obtain a SIN confirmation

You must submit a SIN application and provide all required documents to:

• request a SIN for the first time
• obtain a confirmation of your existing SIN
  • find out where you can locate your SIN without submitting an application
• correct an error on a SIN record
• update a legal change of name
• update your status on your SIN record
• update the expiry date of your immigration document on your SIN record
• remove your disc number from your SIN record

The easiest way to apply, update or obtain a SIN confirmation is to apply online. If everything is in order, your SIN application will be processed within 5 business days.

You can also apply by mail or in person.

If you have questions, please visit the SIN program or contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of November 11, 2024.

Checking the status of a SIN application online 10 business days ago or less

You must wait 10 business days after it is submitted online before checking the status of the request.

If you provided your email address on your online application, you will receive 2 emails:

• one confirming your application has been received
• a second when your application has been processed

If your application does not meet the requirements, your second email will indicate what is required to reapply.

Checking the status of a SIN application online more than 10 business days ago

If it has been more than 10 days since you applied online, please consult the information below:

If you provided your email address, you will receive an email confirming your application has been received and a second email when your application has been processed.

If your application did not meet the requirements, you will receive an email or letter indicating that the application was rejected, as well as what is required to obtain a SIN.

If you choose to receive your SIN:

• digitally and are eligible by signing in or registering for My Service Canada Account (MSCA) your SIN will be available to view as soon as your SIN application is processed. You will not receive your SIN confirmation letter by mail.
• by mail or you received an email indicating that you are not eligible to receive your SIN digitally, you will receive your SIN confirmation letter by mail.

If you do not receive your SIN or any other correspondence within the applicable timeframes, contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of November 11, 2024.

Checking the status of a SIN application by mail 25 business days ago or less

You must wait 25 business days when applying by mail before checking the status of the request.

If your application meets the requirements, it will be processed and mailed to the address indicated on your application.

If your application did not meet the requirements, you will receive a letter indicating what is required to obtain a SIN.

Checking the status of a SIN application by mail more than 25 business days ago

If your application meets the requirements, it will be processed and mailed to the address indicated on your application.

If your application did not meet the requirements, you will receive a letter indicating what is required to obtain a SIN.

If you do not receive a letter within the applicable timeframes, contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of November 11, 2024.

A SIN application rejection Online

If your application does not meet the requirements, you will receive an email or letter indicating that the application was rejected, as well as indication on what is required to obtain a SIN.

For further information about the reason of the rejection, you can contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of November 11, 2024.

A SIN application rejection by mail

If your application does not meet the requirements, you will receive a letter indicating that the application was rejected, as well as what is required to obtain a SIN.

For further information on the reason of the rejection of your SIN application, please contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of November 11, 2024.

I have questions about accessing my SIN through My Service Canada Account (MSCA)

You can view your Social Insurance Number (SIN) in My Service Canada Account (MSCA). Once registered or signed in to MSCA, you will be able to view your:

• SIN
• names as they appear on the SIN record
• SIN expiry date (if applicable)

I am an employer and I need to confirm my employee’s SIN

As an employer, learn about your responsibilities related to your employees' SINs.

Your employee can view their SIN on My Service Canada Account (MSCA). For information on eligibility and how they can access their SIN visit My Service Canada Account.

Employers looking to confirm the SIN of a current or former employee must contact us by phone. You will need to provide your business number issued by Canada Revenue Agency, along with necessary information to verify the identity of your company and the employee.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of November 11, 2024.

I need help with another SIN question

For more information, please visit the SIN program webpages or contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of November 11, 2024.